Buyer Protection

Protected marketplace activity

Buyer protection applies when orders, bookings, communication, payment, delivery confirmation, and disputes stay on the platform.

What is covered

• Product orders paid through platform checkout.
• Service bookings paid into platform escrow.
• Delivery status updates and confirmation codes managed on-platform.
• Evidence-backed disputes submitted through support or the dispute tools.

What is not covered

Off-platform payment, private arrangements, false delivery information, or unsupported evidence may limit buyer protection.