Delivery Policy

Delivery coverage

Delivery availability depends on product pickup location, buyer address, distance, active logistics settings, and available delivery personnel.

Delivery charges

• Delivery fees may be calculated by zone, distance, item count, or active platform settings.
• Some products may qualify for free logistics when marked by the platform or seller.
• Pay on Delivery orders may require logistics payment before product balance collection.

Tracking and confirmation

Buyers can track eligible orders from the order detail page. A delivery confirmation code may be required before a delivered order is completed.

Missed or failed delivery

If delivery fails because the buyer is unreachable or address details are wrong, support may reschedule, cancel, or request additional delivery fees.