Return and Refund Policy

Product returns

Return eligibility depends on the product type, condition, seller terms, and whether the item is unused, complete, and in original packaging.

• Report damaged, wrong, or missing items as soon as possible after delivery.
• Photos, videos, delivery details, and order numbers may be required for review.
• Perishable, personalized, hygiene-sensitive, or used items may not be returnable unless defective.

Service refunds

Service payments held in escrow can be refunded when a booking is cancelled under eligible conditions or a dispute is resolved in the client's favor.

Refund processing

Approved refunds are processed through the original payment channel where possible. Bank processing times may vary.