Dispute Resolution Policy

Opening a dispute

Buyers and service clients should provide order or booking details, payment reference, photos, videos, messages, and any other useful evidence.

Review process

• Support reviews platform records, delivery status, payment status, seller/provider response, and evidence.
• Funds held in escrow may remain protected while a service dispute is reviewed.
• Admins may refund the client, release funds to the provider, request more information, or close the dispute.

Final decisions

Platform decisions are based on available evidence, policy, and transaction records. Repeated abuse may lead to account restrictions.