Heaven Scent

We are committed to delivering your order safely and on time.

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Processing times may vary during holidays and peak shopping periods.

Delivery Time

• Local Deliveries: 1–3 business days
• Nationwide Deliveries: 3–7 business days
• Remote Locations: 5–10 business days

Shipping Fees

Shipping costs are calculated automatically at checkout based on:

• Pickup location
• Delivery destination
• Package size and weight
• Selected delivery method

Order Tracking

Once your order has been shipped, you will receive a tracking number to monitor your package's delivery status.

Delivery Attempts

Our logistics partners may attempt delivery more than once. If delivery is unsuccessful, additional charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete, please report the issue within 24 hours of delivery through the platform's support system.

Escrow Protection

For eligible orders, payments are securely held in escrow until the buyer confirms receipt and satisfaction with the product.

Contact Support

For shipping inquiries, delays, or delivery assistance, please contact our customer support team through the platform.